Fill this out, select your ad account and Facebook page, and start the chat. Scroll to the bottom of the page, and click on “Chat.”Ī form will then open. The column will expand and you will click on “Contact Us.” To access this feature in your Business Manager, click on the “help” button on the top right of your page.
This was then used with their engineering team to research the issue and get it resolved. I once had a Facebook team member record my screen when a setting change wasn’t saving on a client’s Facebook page. They are in touch frequently with updates, and work to get the issue resolved ASAP. If there is something that they need to look further into, they will take the issue offline and look into it with their team to get it resolved. The staff over at Facebook is very friendly and tries their best to get your questions answered. What else makes this feature so great? Humans! With Facebook chat help, you are connected to a real person, not a computer. From billing questions to ad performance questions, someone is always there to help you. The chat feature pops up directly in messenger, making it a super convenient way to get help with any questions you may have. Why is this feature so great? Convenience.
If you had additional questions, that could then take another day or two to get a response. More recently, Facebook introduced the “chat” help feature. Previously, Facebook help was only offered in two forms: a community help page where you could only search for topics of issues that had happened in the past, or in the form of an email that could take up to a few business days to get a reply. Facebook advertising is an ever-changing craft, meaning at one point or another, you’re going to have technical questions that require information directly from the platform.
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